1. Introduction

ISS MENA SERVICES (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or engage with us for business purposes.

2. Data We Collect

We may collect the following types of data:

A. Personal Data

  • Contact Information: Name, email, phone number, company details.

  • Business Details: Job title, department, VAT/tax identification numbers.

  • Project Data: Technical specifications, drawings, and compliance documents.

B. Employee & Contractor Data

  • Certifications (e.g., welding stamps, safety training records).

  • Employment history and payroll information.

C. Website & Technical Data

  • IP addresses, browser type, and cookies (see Section 6).

  • Analytics on service inquiries and page visits.

D. Sensitive Data

  • Health/safety records (for onsite personnel).

  • Biometric data (if required for facility access).

3. How We Use Your Data

Purpose Legal Basis
Service delivery (e.g., repairs, fabrication) Contractual necessity
Compliance (e.g., ABS/DNV audits) Legal obligation
Marketing (e.g., newsletters) Consent (opt-in required)
Fraud prevention Legitimate interest

4. Data Sharing & Third Parties

We only share data with:

  • Classification Societies: ABS, DNV, LRS for certification.

  • Government Authorities: Bahraini port/maritime regulators.

  • Subcontractors: Bound by confidentiality agreements.

No sale of data to third parties.

5. Data Security

  • Encryption: AES-256 for digital files; SSL for website.

  • Access Controls: Role-based permissions (e.g., HR vs. engineers).

  • Breach Protocol: Notification within 72 hours per Bahrain PDPL.

6. Cookies & Tracking

  • Necessary: Session cookies for website functionality.

  • Analytical: Google Analytics (anonymized IPs).

  • Opt-Out: Manage preferences via browser settings.